Refund policy
REFUND POLICY
At Youtiful, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
The following items are non-returnable:
- Items marked as final sale or clearance
- Items that have been used, worn, or damaged after delivery
- Items without original packaging
How to Request a Return
Email us at pyadav@youtiful.com.au with your order number and reason for return. We will respond within 2 business days with return instructions, including the return shipping address.
Return Address
3/142 Hampden Road, Artarmon, New South Wales 2064, Australia
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. Contact us at pyadav@youtiful.com.au with a photo and your order number.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Australian Consumer Law
Our refund policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.